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Problem-Solving and Decision-Making Skills

Learn how to identify the root cause of an issue, compile and select the appropriate countermeasure and how to action and monitor improvements.

Problem-Solving and Decision-Making Skills overview

Learn how to identify the root cause of an issue, compile and select the appropriate countermeasure and how to action and monitor improvements.

Who the Problem-Solving and Decision-Making Skills course is for

Suitable for managers and supervisors.

What you'll learn

  • The Problem-Solving and Decision-Making Wheel
  • Stages of identifying, analysing problems and selecting and proposing best fit solutions to a range of situations
  • Understanding the process of Root Cause Analysis in problem-solving
  • Plan, Do, Check, Act as a method of analysing work performance, deviations and workplace results
  • Understanding common analytical and visual methods including fishbone, 5s and stream mapping
  • Tips and techniques to develop problem-solving and decision-making skills in the workplace using self-assessment and reflective learning
  • Developing a structured, systematic approach to problem-solving and decision-making for own use in workplace

Course duration

2 days

Fees and booking

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