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Level 2 Understanding Excellence in Customer Service for Hospitality

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

Free training

Are you?

  • A UK resident
  • 19+ (on the 31 August 2020)
  • Not registered on any Apprenticeship programme

If yes, contact us to check if you are eligible to study this course for FREE.

Level 2 Understanding Excellence in Customer Service for Hospitality overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Benefits of completing Level 2 Understanding Excellence in Customer Service for Hospitality course

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Know about food allergy and intolerance requirements
  • Learn at a time that suits you without the need to attend college

What you'll learn

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

Booking

To start the course, please complete the form and a representative will be in touch with further instruction.

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