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Level 2 Principles of Customer Services

Gain a level 2 qualification in customer service to reduce customer churn and increase brand advocacy.

Free training

Are you?

  • A UK resident
  • 19+ (on the 31 August 2020)
  • Not registered on any Apprenticeship programme

If yes, contact us to check if you are eligible to study this course for FREE.

Level 2 Principles of Customer Services overview

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91 % of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits of completing Level 2 Principles of Customer Services course

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

What you'll learn

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations


To start the course, please complete the form and a representative will be in touch with further instruction.

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