Customer service courses Research shows that developing customer service skills, behaviour and mindset in your organisation will increase customer satisfaction, which in turn leads to better financial performance. Home » The Business Academy » Customer service courses Our Customer service courses Level 2 Principles of Customer Services View course Level 2 Understanding Excellence in Customer Service for Hospitality View course Prepare to Deliver Excellent Customer Service View course Get in touch Whether you have a suggestion about Customer service courses content or need information about course dates, we can help.