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The Business Academy

Problem-Solving and Decision-Making Skills

Who this course is for

Suitable for managers and supervisors. Learn how to identify the root cause of an issue, compile and select the appropriate countermeasure and how to action and monitor improvements.

What you'll learn

Practical tools to use in the workplace including:

  • The Problem-Solving & Decision-Making Wheel
  • Stages of identifying, analysing problems and selecting and proposing best fit solutions to a range of situations
  • Understanding the process of Root Cause Analysis in problem-solving
  • Plan, Do, Check, Act as a method of analysing work performance, deviations and workplace results
  • Understanding common analytical and visual methods including fishbone, 5s and stream mapping
  • Tips and techniques to develop problem-solving and decision-making skills in the workplace using self-assessment and reflective learning
  • Developing a structured, systematic approach to problem-solving and decision-making for own use in workplace


2 days

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