Handelsbanken Bolsters Local Team to Meet Growing DemandOctober 24, 2019
Handelsbanken Doncaster has appointed two new Corporate Banking Managers and a Corporate Development Manager in response to increasing demand for its local relationship banking services.
Steve Matthews and Tom Wadsworth join the local relationship bank as Corporate Banking Managers with over 35 years of combined banking experience. They will be involved in developing existing customer relationships as well as welcoming new customers to Handelsbanken’s bespoke approach to local banking. Steven Pye also joins the team with 7 years of experience and will support the corporate banking team.
A strong focus on long-term relationships and high levels of personal service has seen the Bank rated top for customer satisfaction 11 years running in an independent survey of British banks’ personal and business customers*. Branches are responsible for making all day-to-day banking decisions based solely on their customers' requirements, free from product and lending targets or bonus incentives.
The branch, established in 2007 and located at Thorpe House, Sidings Court, Lakeside Doncaster, has developed a reputation for traditional banking, financial strength and high standards within the local business and professional services community.
Sarah Smith, Branch Manager, added:
“I am very pleased to welcome Steve, Tom and Steven and their substantial experience to our team. Their appointment means that we can continue to meet the growing needs of both existing and new customers in Doncaster whilst maintaining the high levels of service for which we are renowned.”
Originally from Sweden, Handelsbanken now has approximately 750 branches in 19 countries and has been named the joint top-scoring commercial bank in Global Finance's ranking of the World's Safest Banks 2019**. In the UK, where it has established its wholly-owned UK subsidiary, the Bank supports customers in over 200 communities across the country.
At a time when strength and stability is of particular importance to customers, the Bank enjoys amongst the highest credit ratings of any international bank***. This reflects Handelsbanken's strong financial position, long-term focus and prudent, consistent approach to banking through all economic conditions.
In August 2019, Handelsbanken was named the most recommended provider for SME banking by the Competition and Markets Authority's Independent Service Quality Survey for business banking, for the third time. The Bank was ranked top in four of the five categories identified by the survey - with 85% of SME banking customers saying they would be extremely or very likely to recommend Handelsbanken to other SMEs for its overall service quality****.Handelsbanken was also named Best Private Bank 2018 at the FT and Investors Chronicle Investment & Wealth Management Awards. This is the sixth time it has received the accolade for its customer-led approach to banking and wealth management*****.
Handelsbanken is the trading name of Handelsbanken plc, which is incorporated in England and Wales with company number 11305395. Registered office: 3 Thomas More Square, London, E1W 1WY, UK. Handelsbanken plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 806852.
Handelsbanken plc is a wholly-owned subsidiary of Svenska Handelsbanken AB (publ).
In Sweden, Handelsbanken is one of country’s leading banks with approximately 750 branches in 19 countries, and over 12,000 employees.
Handelsbanken was established in Stockholm in 1871 and has operated in the UK since 1982. The UK is one of Handelsbanken’s six “home market” countries, where the bank offers full service banking to domestic market customers, the other countries being Sweden, Denmark, Norway, Finland and the Netherlands.
In the UK, Handelsbanken is a full-service bank with a decentralised way of working, a strong local presence due to a nationwide network of over 200 branches and a long-term approach to customer relations. Handelsbanken specialises in providing personalised and competitive banking services to both businesses and individuals, as well as wealth management services provided by specialists, Handelsbanken Wealth Management. Its investment management services are provided through its UK subsidiary, Heartwood Investment Management. Each Handelsbanken branch operates as a small business enabling it to make decisions at a local level and provide a service that is bespoke. The focus is always on the need of the individual customer and not on the sale of specific products, hence the bank does not offer its branch staff bonuses.
A short video summarising Handelsbanken’s distinctive approach and UK development can be viewed at www.handelsbanken.co.uk/welcometohandelsbankenvideo.
*EPSI Rating (Extended Performance Satisfaction Index) is a system created to collect, analyse and disseminate information about how an organisation is perceived by its stakeholders. The assessment is done in terms of image, preferences and perceived quality as well as loyalty and attractiveness by customers, employees and other interested parties. With a system of databases including more than 70,000 indices derived from some 2 million interviews taken during surveys in numerous country studies over almost two decades, ESPI Rating is the European leader in stakeholder management and benchmarking. For more information on EPSI Rating visit www.epsi-rating.com.
** Global Finance, World’s Safest Banks, September 2019. For more information click here.
*** According to international rating agencies Fitch and Standard & Poor’s.
**** Competition and Markets Authority, August 2019. For more information click here.
***** The FT and Investors Chronicle's annual Investment & Wealth Management Awards aim to identify and reward the best stockbrokers, products and financial services providers for their excellence in service and value for money. The awards are independent and voted for by readers of the Financial Times and Investors Chronicle. For more information on the FT and Investors Chronicle's Investment & Wealth Management Awards visit www.icawards.co.uk.Contact:Sarah Smith, Branch Manager0-130-236-9291
Did you know? Members can submit their own news and events to be posted on our website. Log in to get started