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The Business Academy

Handling Difficult Conversations and Conflict in the Workplace

Who this course is for

Suitable for managers, team leaders and HR personnel. Learn how to identify and resolve conflict in the workplace and how to plan and relay difficult conversations and messages to your team.

What you'll learn

  • Causes of conflict in the workplace
  • Why some conflict is good and necessary
  • The impact of negative conflict and attitude issues on individual, team and organisational performance
  • Identifying situations and concerns that need addressing
  • Planning and carrying out difficult conversations
  • Practical tips and techniques to manage conflict effectively


1 day

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