CXLD - Masterclass: Managing emotions in the workplace (Emotional Intelligence)Name: CXLD - Masterclass: Managing emotions in the workplace (Emotional Intelligence)Date: October 10, 2019Time: 8:30 AM - 12:00 PM BSTRegistration: Sorry, public registration for this event has been closed.Event Description:A definition “ Emotional Intelligence is the measure of an individual’s abilities to recognise and manage your emotions, and the emotions of other people, both individually and in groups.”
In 1995, psychologist and science journalist Daniel Goleman published a book introducing most of the world to the emerging concept of emotional intelligence. The idea--that an ability to understand and manage emotions greatly increases our chances of success, this quickly took off, and it went on to greatly influence the way people think about emotions and human behaviour.
Many of us are aware of IQ (Intelligence Quotient), designed to measure intellectual intelligence. Higher IQ’s indicate better cognitive abilities or the ability or learn and understand. People with higher IQ’s are more likely to do well academically without exerting the same amount of mental effort as those with lover IQ scores. A logical assumption, therefore, is that people with higher IQs will be more successful at work and through life.
This assumption has been proven incorrect – there is more to success that simply being ‘clever’. There is no correlation between IQ and EQ scores. In other words, academic aptitude has no connections with how people understand and deal with their emotions and the emotions of others. It makes perfect sense, we have all met very clever people who nonetheless had no idea how to deal with people, and the reverse.
Why attend this training - The Benefits?
People with higher emotional intelligence find it easier to form and maintain interpersonal relationships and to ‘fit in’ to group situations. They are also better at understanding their own psychological state, which can include managing stress effectively and being less likely to suffer from depression. Working on your emotional intelligence could well be the most important aspect of your personal development. Research has shown that people with higher levels of emotional intelligence enjoy a more satisfying and successful careers and relationships. If you think about ways to enhance your emotional intelligence you are likely to become more charismatic, interesting and attractive to others, and you will also give your self-esteem a boost.
Jazz Jones, A corporate trainer and programme developer with 15 years of experience providing outstanding programmes for countless managers and employees. Jazz has been in this field since 2003 and is known for her engaging, active, motivating and humours speaking style. Jazz bring a variety of tops to the corporate world. With extensive experience creating programmes, Jazz has delivered career workshops which include Leadership, Coaching and Mentoring, Team Work, Recruitment, Customer Service, Emotional Intelligence and Presentation Skills to name just a few. Alongside this she has also delivered Image and career counselling as well as helping to create and manage a learning function for Polypipe. Jazz has delivered a wide variety of management and professional workshops ensuring that Polypipe’s team can implement their business strategy. Jazz has a degree in HR Management and Diplomas in Organisational & Behavioural Psychology, Life Coaching along with being an accredited user of Psychometric Testing.
Prior to corporate training Jazz worked in various roles from hospitality and customer service to logistics and supply chain, with a comprehensive and integrated knowledge in those fields and a love for helping people Jazz’s decided to pursue a career in HR, specialising in Learning and Development.
Jazz’s strength comes through her unique ability to use her business experiences to understand the knowledge and skills her participants need to increase their performance and productivity. Jazz then designs and delivers her programmes in a way that excites and motivates participants to use new skills and change their behaviours.
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