• Export services
    Growing your business globally

  • Coronavirus: Business impact for export documents

  • As the Coronavirus (COVID-19) outbreak escalates we have set up this page to provide a regular update to our International Trade clients, advising how we are adapting and digitising our service to support with your documentation requirements. This page will be updated on a regular basis.

  • Update 30.03.2020 Update 30.03.2020

    We continue to deliver our International Trade services remotely and not from our main office and our counter service remains suspended until further notice. 

    The provisional measures we have put in place continue to affect the following documents:

    • EC Certificates of Origin
    • Arab Certificates of Origin
    • EUR1’s
    • ATR’s
    • Other documents including commercial invoices, legal agreements, etc. that require authentication

    Arab Documents

    The Arab-British Chamber of Commerce remains open at this time and Arab documents are still being certified. There are a number of Embassies however that are unable to provide legalisation for Arab documentation due to temporary closure as a result of COVID-19:

    • Iraq
    • Saudi Arabia 

    Egyptian document legalisation

    Legalisation services continue to be offered for Egyptian export documents however the Egyptian British Chamber who carry out the legalisation process are only providing this service on Tuesdays and Fridays at present, so clients should be aware of potential delays. Clients should ensure we receive any document applications at least 48 hours before these processing points to minimise those delays.

    Foreign and Commonwealth Office document legalisation services

    The Foreign and Commonwealth Office have officially stated that they are currently not offering their standard document legalisation service which may affect exports to a range of nations, though an alternative service may still be available. It is important that you review the relevant information here: www.get-document-legalised.service.gov.uk/select-service.

    Ongoing export documentation submission

    We are still advising clients to plan and take steps in order to minimise any impact to documentation requirements. We continue to request that clients ensure they are registered on our electronic export documentation platform ‘E-zCert’ to minimise postal delays. This can be found at www.e-zcert.com/uk, our team members remain available to assist with this process. 

    Any documents that we print and process on paper for clients will continue to be posted, though clients should allow for extra time for this process to take place as we work remotely and posted documents are collected periodically. You may also still request us to send out blank Certificates of Origin and EUR1’s by post so that you can request express applications electronically. The current list of countries not accepting electronic stamps and signatures are – Turkey, Switzerland, Israel, Mexico, Norway, Iceland, Lichtenstein, Lebanon, Egypt and Serbia alongside all Arab League nations.

    Any ‘original’ documents such as invoices, agreements, etc. that require authenticating can still be posted to us. Clients can remain updated on Royal Mail services at the following link: www.royalmail.com/coronavirus and can also sign up to their service updates via email.

    Force Majeure Certificates are available for business purposes as a result of complications due to Coronavirus, please contact us in the first instance to provide you with one.

    All relevant contact details remain available on the E-z Cert system during this period to ensure support is always available during normal operating hours. We remain dedicated to supporting your international trade needs and will keep you informed in further updates as the situation around Coronavirus develops. 

    If you need any International Trade support or further information in the interim please contact us on 01302 640100 or email export@doncaster-chamber.co.uk

    Please also note that many of our other Chamber services remain available such as Webinars, HR & Legal services, etc., and our team is on hand to provide advice and support to help you navigate some of your current challenges. To access these services, please contact us on 01302 640100 or email chamber@doncaster-chamber.co.uk

    Update 27.03.2020 (e-Z Cert webinar training) Update 27.03.2020 (e-Z Cert webinar training)

    e-z Cert webinar training
     
    The Coronavirus pandemic presents business with a huge range of challenges. As a Chamber we are working hard to ensure our services help our members and customers meet those challenges. This includes changing some services or how we deliver them.
     
    One key example is our export documentation provision. With remote working in place for many businesses where appropriate, the Chamber highly recommends all exporting members who haven’t already done so register to complete and submit their export documents to us online, using the e-z Cert platform, provided by SGS United Kingdom. 
     
    Customers who wish to do this independently can do so by visiting www.e-zcert.com/uk/user-registration and taking 30 seconds to sign up free of charge. It is entirely possible to register and start completing applications using the method now, with support from the Chamber as usual. 
    We have collaborated with SGS to provide webinars, to aide the process. These will be free of charge, with the next event being held on Friday 4 April.
     
    This free one-hour webinar will provide a comprehensive demonstration of the platform, and is suitable for those brand new to the system, or those looking for a refresher. 
    • Registration/Account set up
    • Administration of the account – adding users and signatures
    • Completing most commonly required documents – certs of origin, EUR’s / ATR’s (and more)
    • Printing electronically certified documents
    • When to submit ‘standard’ documents, printed at the Chamber and certified with traditional ink
    • Working with your chamber – time scales/amendments/stationery
     
    To book your place, please email brian.dakers@sgs.com indicating:
    • Name(s) and email addresses of delegates
    • Company name
    • Registered/yet to register
    • Contact number
    Places are limited and will be booked on a first come first served basis, so early action is recommended where possible.
     
    We hope you’ll understand why we strongly advise you consider this step as a way to ensure we continue to provide a high level of service for your essential export documents. If you have any queries in regard to this, or any aspect of our export documentation service in these times, please contact us as usual. 

    Update: 23.03.2020 Update: 23.03.2020

    Following our last update, we are now delivering our international trade services remotely and not from our main office - our counter service remains suspended until further notice. This is simply to continue preserving business continuity for both yours and our organisations. 

    The provisional measures we have put in place continue to affect the following documents:

     - EC Certificates of Origin
     - Arab Certificates of Origin
     - EUR1’s
     - ATR’s
    Other documents including commercial invoices, legal agreements, etc., that require authentication.

    The Arab-British Chamber of Commerce remains open at this time and Arab documents are still being certified. Clients should however be aware that the Iraq and Saudi Arabian Embassies have closed, so any legalisation of Arab documentation will not be available for those particular nations. 

    We are still advising clients to plan and take steps in order to minimise any impact to documentation requirements. We continue to request that clients ensure they are registered on our electronic export documentation platform ‘E-zCert’ to minimise postal delays. This can be found at www.e-zcert.com/uk, and our team members remain available to assist with this process. Following registration, clients will then need to login and familiarise themselves with the system in order to be able to submit document applications electronically over the coming weeks.

    Any documents that we print and process on paper for clients will continue to be posted, though clients should allow for extra time for this process to take place. You may also still request us to send out blank Certificates of Origin and EUR1’s for express applications to you by post. Any ‘original’ documents such as invoices, agreements, etc. that require authenticating can still be posted to us. Current Government guidance stipulates that the risk of infection from mail and packages is minimal, though all hygiene guidance should still be observed when handling mail as a precaution. Clients can stay updated on Royal Mail services at the following link: www.royalmail.com/coronavirus and can also sign up to their service updates via email.

    As a reminder, if a Force Majeure Certificate is required for business purposes as a result of complications due to Coronavirus, please contact us in the first instance to provide you with one.

    All relevant contact details remain available on the E-zCert system during this period to ensure support is always available during normal operating hours. We remain dedicated to supporting your international trade needs and will keep you informed in further updates as the situation around Coronavirus develops.

    Update: 16.03.2020 Update: 16.03.2020

    Coronavirus dominates the news headlines and the UK government is implementing measures to minimise the impact of this virus on the general population, with measures being put in place from both health and economic perspectives. 

    A move to the ‘delay’ phase means that the disease has become well established in the UK, and that further measures need to be taken to reduce the rate and extent of its spread.  The 'delay' phase may mean many businesses, including ourselves, take the decision to follow government guidance and reduce the number of people coming in to their offices to reduce the risk of passing on infections. 

    Next steps

    The current need to limit physical contact with clients could therefore impact our ability to provide an efficient export documentation service over the coming months. This includes, but is not limited to, suspension of our counter service (documents processed while you wait at our premises), which is taking place with immediate effect. This is simply to preserve business continuity for both yours and our organisations. 

    Any provisional measures we put in place will affect the following documents:

     - EC Certificates of Origin
     - Arab Certificates of Origin
     - EUR1’s
     - ATR’s
    Other documents including commercial invoices, legal agreements, etc, that require authentication
    Using E-zCert – It’s efficient and can help overcome the challenges of Coronavirus

    Initially, we are advising that our clients will need to plan and take steps in order to minimise this impact. Firstly, we are requesting that clients ensure they are registered on our electronic export documentation platform ‘E-zCert’ who aren’t already. This can be found at www.e-zcert.com/uk, our team members can assist with the process. Following registration clients will need to login and familiarise themselves with the system in order to submit document applications electronically over the coming weeks.

    There is no difference to how content is added to export documents that are submitted electronically, and will be processed in exactly the same way as any other documents we currently provide to you. Any documents that we print and process on paper for clients will be posted. You may also request us to send out blank Certificates of Origin and EUR1’s for express applications to you by post if required. Any ‘original’ documents such as invoices, agreements, etc, that require authenticating can be posted to us.

    What if our office closes temporarily?

    In the unfortunate event that our office should close for any period of time, the majority of your export document needs will still be met by team members through secure remote working, though only those applications submitted electronically through e-z cert. We aim to ensure that a range of core services will still be provided to support our clients. If a Force Majeure Certificate is required for business purposes as a result of complications due to Coronavirus please contact us to provide you with one.

    Dedicated support

    All relevant contact details will be available on the E-zCert system during this period to ensure support is always available during normal operating hours. We will also provide separate detailed guidance for you in order to use the electronic platform to submit both standard and express format document applications.  

    It is imperative that all employers consider their own business continuity plans at this time, and prepare accordingly for any areas of business that might be impacted as a result of Coronavirus.

    As a valued client, we intend to keep you informed at all stages about how we can work together as the situation around Coronavirus develops. 

  • If you would like any support or further information please contact us on 01302 640124 / 07881 943707 or by email at export@doncaster-chamber.co.uk

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  • Doncaster Chamber
    Keepmoat Stadium, Stadium Way, Doncaster, South
    Yorkshire, DN4 5JW

    Tel: 01302 640100
    Email: chamber@doncaster-chamber.co.uk

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  • Doncaster Chamber is a membership organisation representing the Doncaster business community, and is accredited by the British Chambers of Commerce.

    Doncaster Chamber of Commerce and Enterprise. A company Limited by Guarantee. Registered in England 368978.

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