Communication Skills for Success

Suitable for managers, team leaders and those in supervisory roles. It demonstrates how to utilise and improve internal/external communications routes to improve the transfer of information and reduce errors in communications.

• The communication process
• Forms of communication and advantages and disadvantages linked to own workplace and job role
• Recognising the benefits and value of effective communication within and across teams
• Identifying and overcoming barriers to communication in the workplace
• Conducting a self-assessment and analysis of communication style and preferences
• Approaches, tips and techniques for developing personal effectiveness as a communicator, listener, persuader, influencer, instructor and leader of others

1 day