PUTTING THE CUSTOMER FIRST - QED CONSULTING
Introducing customer excellence and Customer First: Free Seminar and Networking lunch in the Yorkshire & Humber Region
Do you really put your customers first?
Research shows that truly putting your customers first will enable you to:
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Increase financial turnover
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Improve services
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Develop competitive differentiation
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Increase customer loyalty, retain existing and gain new customers
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Improve staff motivation and organisational development
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Which we know is vital in today’s economy.
Unsure how to do it? QED Consulting can help!
The National Standard for Customer Service, Putting the Customer First ® offers a proven methodology to help organisations achieve and maintain customer service excellence. Putting the Customer First ® has already been achieved by hundreds of organisations across the public, private and not for profit sectors, nationwide.
"Customer First's got bottom-line benefits" CornwallCollege
"Customer First is an excellent way to review your businesses systems and procedures, without Customer First accreditation we wouldn’t be able to support young people into business." Prince's Trust Yorkshire and Humber
To find out how other organisations have benefited from the standard please go to http://www.customerfirst.org/CaseStudies.aspx
You are invited to our free seminar and networking lunch
By attending you will have the chance to:
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Find out all you need to know about the National Standard in Customer Service, Putting the Customer First ®.
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Hear guest speakers talk about their experience of Customer First and how it has benefited their organisations.
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Network with a range of like minded customer focused organisations over lunch.
To book your free place(s) please go to http://www.qasonline.co.uk/customerfirst/seminar_08_10/register_yh.asp or contact Rebecca Hughes on 0845 680 1254
Yorkshire & Humber Region
Wednesday 26th November 11.00am – 1.00pm
Featuring guest speaker from Skipton Building Society
Skipton Building Society’s General Manager of Operations, Mark Smitheringale and Head of Customer Services, Nigel Firth will be joining us to talk about their successful history with the Customer First standard. Skipton Building Society first became accredited with the standard back in March 2006 and have recently been reaccredited with the standard. Mark and Nigel will share with us how through achieving the Customer First standard Skipton Building Society have ‘strengthened their customer focused culture and have successfully differentiated their brand in the market place.’
Tankersley Manor
Church Lane
,
Tankersley,
Barnsley,
South Yorkshire,
S75 3DQ
Tankersley Manor is conveniently situated just one minute from Junction 36 off the M1 and is close to Barnsley and Sheffield. Free parking is available and by car it is just 30 minutes from Leeds, 70 minutes from Hull and 60 minutes from York.
For directions and transport links click here http://www.qhotels.co.uk/pdf/QHotels%20Tankersley%20Manor%20Hotel%20Brochure.pdf
This event is part of a series of seminar and networking lunches organised by Quantum Assessment Services, taking place across the country in the West Midlands, Yorkshire and London.
As a Customer First accredited assessment body Quantum Assessment Services would love to meet you and give you the chance to find out more about the ‘Putting the Customer First’® Standard and how it can benefit you.
http://www.qasonline.co.uk/customerfirst/seminar_08_10/register_yh.asp